Responsible Gaming at fjok
fjok is committed to keeping gaming fun, safe, and in control. This page outlines the tools and resources available to every player in Bangladesh.
fjok is an adults-only platform. All players must be 21 years of age or older to register, deposit, or play. Age verification is mandatory for all accounts.
Our Commitment to Responsible Gaming
At fjok, gambling is meant to be an enjoyable form of entertainment — nothing more. We understand that for most players across Bangladesh, betting on cricket, exploring slots, or trying live casino games is a leisure activity that adds excitement to their day. We want to keep it that way.
We recognise, however, that gambling can become harmful for a small number of people. Problem gambling can affect a person's finances, relationships, and mental health. fjok takes this seriously. We have built responsible gaming tools directly into the platform so that every player has the means to stay in control.
The responsible gaming features described on this page are available to all registered fjok players free of charge. You do not need to justify your reason for using them. If you want to set a limit or take a break, fjok will action your request promptly — no questions asked. Our support team is available 24/7 at [email protected].
Responsible Gaming Tools Available at fjok
fjok offers a comprehensive set of player protection tools. Each tool can be activated by contacting the support team at [email protected]. Here is what is available to you.
Self-Exclusion
Voluntarily block yourself from the platform for 1 month, 3 months, 6 months, 1 year, or permanently. Cannot be reversed early.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your fjok account. Reductions take effect immediately; increases have a 7-day delay.
Session Time Limits
Limit how long each gaming session can last. Once the limit is reached, you will be automatically logged out for the remainder of that day.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. When the limit is reached, betting is paused until the period resets.
Time-Out / Cool-Off
Take a short break from gambling for 24 hours, 48 hours, or up to 30 days. Your account remains open but betting is paused during the time-out period.
Reality Check Alerts
Set regular reminders that appear on-screen during a gaming session to show how long you have been playing and how much you have wagered.
How to Activate: Contact fjok support at [email protected] with the subject line "Responsible Gaming Request" and specify which tool you wish to activate. All requests are processed within 24 hours. There is no fee and no judgment — your wellbeing is our priority.
Recognising the Warning Signs of Problem Gambling
Problem gambling does not always look dramatic from the outside. It can develop gradually, and many people do not notice the signs until the situation has become serious. Here are some common warning signs to be aware of — in yourself or in someone you know.
Chasing LossesBetting more than you planned in order to win back money you have already lost.
Unable to StopFinding it difficult or impossible to stop gambling even when you want to, or after telling yourself you will stop.
Anxiety and IrritabilityFeeling restless, anxious, or irritable when not gambling, or using gambling as a way to escape stress or difficult emotions.
Hiding Gambling BehaviourLying to family members, friends, or colleagues about how much time and money you are spending on gambling.
Financial DifficultiesBorrowing money, selling possessions, or neglecting essential bills and household expenses in order to fund gambling.
How to Activate Responsible Gaming Tools
Activating any responsible gaming tool on your fjok account is straightforward. Follow these steps and our support team will take care of the rest.
Contact Support
Send an email to [email protected] from the email address registered on your fjok account. Use the subject line "Responsible Gaming Request".
Specify the Tool
In the body of your email, state clearly which tool you want to activate (e.g. self-exclusion, deposit limit, time-out) and the specific parameters you want set (e.g. deposit limit of ৳5,000 per week).
Identity Verification
Our support team may ask you to confirm your identity before processing the request. This is to protect your account and ensure we are actioning the correct player's request.
Confirmation
Once the tool is activated, you will receive a confirmation email. Limit reductions and time-outs take effect immediately. Self-exclusion is activated within 24 hours of the confirmed request.
Protecting Underage Players
fjok has a strict 21+ age policy. All new account registrations require age verification before any deposit or gameplay is permitted. Any account found to be operated by a person under the age of 21 will be closed immediately, all funds will be returned to the payment method used, and any winnings generated during the period of underage play will be forfeited.
If you share a device with younger family members, we strongly recommend enabling parental controls or device-level content filtering software to prevent accidental access to gambling websites. There are several reputable parental control tools available that can block gambling-related content across all apps and browsers on a device.
Report a Concern: If you believe that a person under 21 has registered on fjok, please report it immediately to [email protected]. We take every report seriously and will investigate promptly.
fjok's Responsible Gaming Pledge
fjok pledges to always prioritise player welfare over revenue. We will never send promotional offers to a player who has activated a self-exclusion or is in an active time-out period. We will never pressure a player to increase their deposit limit or continue playing beyond the limits they have set.
We will continue to invest in responsible gaming tools, staff training, and player education. The information on this page will be updated as new tools and resources become available. fjok believes that a safe and responsible gambling environment is not just a regulatory requirement — it is the foundation of a trustworthy platform that players across Bangladesh can rely on for the long term.
If you are struggling with gambling-related problems, please reach out. You are not alone, and help is available. Contact our support team at [email protected] — we are here 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.
Get Help — Contact fjok Support
If you feel that gambling is no longer fun and is starting to affect your daily life, your finances, or your relationships, please do not wait. Reach out to the fjok support team right now. We can help you activate any of the tools described on this page immediately, and we can point you toward additional professional resources if you need them.
fjok Support — Available 24/7
Email our responsible gaming team at any time. We respond to all messages within 24 hours and treat every enquiry with complete confidentiality.
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