fjok Privacy Policy — How We Handle Your Data

Introduction

fjok ("fjok", "we", "us", "the Platform") is committed to protecting the privacy and personal data of all users who access or use the fjok website and associated services. This Privacy Policy ("Policy") sets out the basis on which fjok collects, uses, stores, and shares personal data in connection with the operation of the fjok platform at fjok.bet.

This Policy applies to all personal data collected by fjok in connection with your use of the platform, whether you are a registered player, a visitor browsing the fjok website, or a person who contacts fjok support. By using the fjok platform, you acknowledge that you have read and understood this Privacy Policy.

fjok treats the handling of personal data seriously. We collect only the data that is necessary for the operation of the platform and for compliance with our legal obligations. We do not sell personal data to third parties for marketing purposes. We maintain appropriate technical and organisational measures to protect the data we hold.

What Personal Data We Collect

fjok collects personal data from you directly — through registration forms, deposit transactions, support interactions, and your use of the platform — and indirectly through automated technical means such as cookies and server logs. The categories of personal data fjok may collect are set out below.

How We Use Your Personal Data

fjok uses personal data only for specified, explicit, and legitimate purposes. The following are the primary purposes for which we process your data.

• 1Account registration and management: to create and administer your fjok account, verify your identity, and ensure your account complies with our eligibility requirements.
• 2Transaction processing: to process deposits, withdrawals, bonus credits, and all other financial transactions on the platform securely and accurately.
• 3Regulatory compliance: to comply with our legal obligations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and age verification requirements under applicable laws.
• 4Fraud prevention and platform security: to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal or prohibited conduct on the platform.
• 5Customer support: to respond to your enquiries, process complaints, and provide technical assistance in connection with your use of the fjok platform.
• 6Responsible gaming: to monitor gaming activity for patterns that may indicate problem gambling and to enforce self-exclusion and limit-setting requests made by players.

Legal Basis for Processing

fjok processes personal data only where there is a lawful basis for doing so. The legal bases on which fjok relies for processing personal data are as follows.

• 1Contractual necessity: Processing required to perform the contract between you and fjok — specifically, to operate your account, process transactions, and provide the gaming and betting services you have signed up for.
• 2Legal obligation: Processing required for fjok to comply with its legal obligations, including AML regulations, KYC requirements, age verification obligations, and data retention obligations imposed by applicable laws.
• 3Legitimate interests: Processing carried out in furtherance of fjok's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and improving the platform's performance and user experience — provided these interests are not overridden by your rights and freedoms.
• 4Consent: Where fjok sends you optional marketing communications or uses non-essential cookies, we will do so only on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time by contacting support.

How We Share Your Data

fjok does not sell personal data to third parties. We may share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

Categories of Third-Party Recipients

• 1Payment service providers: We share the minimum personal and financial data necessary with payment processors (such as bKash, Nagad, Rocket, Upay, and card processing networks) to facilitate deposit and withdrawal transactions. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• 2Game providers: Game providers whose titles appear on the fjok platform (such as Pragmatic Play, Evolution Gaming, Spribe, and others) may receive session-level technical data necessary to run games and verify outcomes. They do not receive your full identity or financial data.
• 3Regulatory and law enforcement authorities: fjok may be required by law to disclose personal data to relevant regulatory or law enforcement bodies. Such disclosures will be made only to the extent required by applicable law and will be limited to the data specifically requested.
• 4IT and infrastructure service providers: fjok uses third-party cloud hosting, data storage, and cybersecurity services to operate the platform. These providers act as data processors under contract and are prohibited from using your data for their own purposes.

Cookies and Tracking Technologies

fjok uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve the user experience. This section explains how we use these technologies and the choices available to you.

Types of Cookies We Use

• 1Strictly necessary cookies: These cookies are required for the platform to function. They enable core features such as account login, session management, and navigation. These cookies cannot be disabled without breaking the platform's basic functionality.
• 2Functional cookies: These cookies remember your preferences and settings — such as your preferred language and display settings — so you do not need to re-enter them on each visit.
• 3Analytics cookies: fjok uses analytics data to understand how players use the platform — which pages are visited most frequently, how long sessions last, and where players encounter difficulties — so that we can improve the platform over time. This data is aggregated and does not identify individual users.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the platform's ability to function correctly and may prevent you from accessing your account or completing transactions.

Data Retention

fjok retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable law. The retention period for different categories of data varies depending on the nature of the data and the legal obligations that apply to it.

Account data is typically retained for the duration of the active account relationship and for a minimum of 5 years after account closure to fulfil AML and regulatory record-keeping obligations. Transaction records are retained for a minimum of 5 years. Support correspondence is retained for 2 years from the date of the interaction. Analytics data is retained in aggregated, anonymised form for platform improvement purposes.

Data Security

fjok takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are reviewed and updated regularly to reflect current best practices in data security.

Security measures deployed by fjok include SSL/TLS encryption for all data transmitted between your device and the fjok platform, secure password hashing, access controls that restrict internal access to personal data on a need-to-know basis, and regular security audits of the platform's infrastructure. fjok also monitors the platform continuously for signs of unauthorised access or suspicious activity.

Your Rights Over Your Personal Data

You have the following rights in relation to the personal data that fjok holds about you. To exercise any of these rights, please contact the fjok support team at [email protected]. fjok will respond to all rights requests within a reasonable timeframe, typically within 30 days of receipt.

Children and Minors

The fjok platform is strictly for adults aged 21 and above. fjok does not knowingly collect or process personal data from individuals under the age of 21. If fjok becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a person under 21 in your care has registered on fjok or submitted personal data to fjok, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and deletion of any personal data held.

Changes to This Privacy Policy

fjok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When we make material changes to this Policy, we will update the effective date at the top of this page and, where appropriate, notify registered players by email or through an in-platform notification.

Your continued use of the fjok platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how fjok handles your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way fjok handles your personal data, please contact the fjok data support team. We aim to respond to all privacy-related enquiries within 30 days.